Refund policy

Refund & Return Policy

At Wholyluxe your happiness is important to us, so all of our products come with a 100% Happiness Guarantee. If you are not happy with your purchase within 72 hours of receiving it, we will do our best to make sure you are happy with our resolution.

Any refunds will be credited back to the original payment method, typically within 3-5 business days

Delivered in good condition

If an order arrives in good condition and on-time but customer wishes to return the product for any reason, please reach out to info@wholyluxe.com with the order number.
Return requests must be submitted within 72 hours of delivery. After this period, we will be unable to process returns.
We charge a flat-rate $7.95 handling and delivery fee for each returned units

Broken Or Damaged Item Policy

If any item arrives broken or damaged, please send a picture to info@wholyluxe.com with the order number so that we can replace the item at our cost.

Cancellation Policy

We pride ourselves with our fast processing, shipping and delivery. As soon as an order comes in, our team of beautiful moms immediately prepares it for the next shipment pick-up for the day.

Thus, we only have a 8-hour cancellation window. Any cancellation requests submitted after this window cannot be accommodated, as the order is likely already packed and with the courier, scheduled for transit the following day.

However, customers may return the package for a refund, excluding the transaction fee charged by the payment gateway.

Customer Error Policy

Items can not be returned due to customer error, so please be sure to make sure all customizations are 100% correct before submitting your order. However, we will do whatever we can to make you happy.

Holiday Season Policy

During our busy holiday season we try our best to let you know your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order.
Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect wholyluxe.com. or any of our carriers. Thank you for understanding.

WholyLuxe
Email: info@wholyluxe.com
Website: www.wholyluxe.com

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